Maintains and expands relationships with strategically important customers.
Responsible for achieving sales quota and assigned strategic account objectives.
Represents the entire range of company products and services to assigned customers, while
leading the customer account planning cycle and ensuring assigned customers’ needs and
expectations are met.
Establishes productive, professional relationships with key personnel in assigned customer
accounts.
Coordinates the involvement of company personnel, including support, service, and management
resources, in order to meet account performance objectives and customers’ expectations.
Meets assigned targets for profitable sales volume and strategic objectives in assigned
accounts.
Proactively leads a joint company-strategic account planning process that develops mutual
performance objectives, financial targets, and critical milestones for a one and three-year
period.
Proactively assesses, clarifies, and validates customer needs on an ongoing basis.
Leads solution development efforts that best address customer needs, while coordinating the
involvement of all necessary company personnel.
Meets assigned expectations for profitability.
Achieves strategic customer objectives defined by company management.
Completes strategic customer account plans that meet company standards.
Maintains high customer satisfaction ratings that meet company standards.
As may be required and appropriate, take part in networking events and opportunities for
lead generation and branding.
Completes any required training and development objectives within the assigned time frame.
Enlists the support of sales specialists, implementation resources, service resources, and
other sales and management resources as needed.
Closely coordinates company executive involvement with customer management.
Works closely with Customer Service Representatives to ensure customer satisfaction and
problem resolution.
Skills/Qualifications
3–5 Years of experience
A diploma or degree in any field
Work with minimum supervision, Customer Service, Meeting Sales Goals, Closing Skills,
Negotiation, Product Knowledge, Presentation Skills, Leadership Skills and Client
Relationship.
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