Career | Abyres

Service Delivery Manager (IT Project)

Job Duties
- Work on multiple projects and support services within the company's project portfolio simultaneously.
- Manages assigned IT projects and support services to ensure adherence to the budget, schedule, and scope of the project.
- Develops, maintains, and revises proposals for assigned projects including project objectives, technologies, systems, information specifications, timelines, funding, and staffing.
- Help service delivery team with the planning of activities
- Sets and tracks project milestones, manages and accounts for unforeseen delay then realigns schedules and expectations as needed.
- Establishes and implements project communications plans, providing status updates to affected staff and stakeholders.
- Collects, analyses, and summarizes information and trends as needed to prepare project status report.
- Recommends information technology strategies, policies, and procedures by evaluating organization outcomes.
- A client-facing service delivery manager will interface with customers frequently to deliver on-time and on-budget project outcomes.
- Assist and guide team on technical resolution
- Providing direction for IT team members
- Identifying opportunities for team training and skills advancement
- Manage and develop staff within the IT Operations and Support Team
- Undertake continuous personal and professional development, and to support it for any staff you manage through effective use of planning
- Carry out the review and appraisal scheme and staff development opportunities
- Conduct all financial matters associated with the role in accordance with the Institutions policies and procedures, as laid down in the financial regulations such as claim approval
- Perform other related duties as assigned.

Job Requirements
- Bachelor’s Degree in Computer Studies or its equivalent.
- PMP or Project Management Certifications is a plus
- Minimum 3 - 5 years of IT service delivery experience
- Proficient with or able to quickly become proficient with a range of general and specialized applications, software and hardware used in the organization and the industry.
- Proficient with Microsoft Office Suite or other related software.
- Outstanding leadership, organizational, and time management skills.
- Outstanding verbal and written communication skills.
- Team management & strong people skills

Salary Range

Subject to your skills, experience & certification

If you have the confidence, qualifications, experience, and desire to explore and test your skills in IT infrastructure then we would love to hear from you. Interested parties please submit your application with cover letter, resume, certificate, and updated CV to:

Email: hr@abyres.net

HR Department,
Unit C2-2-5,6 & 7, Block C2, CBD Perdana 3,
Persiaran Cyberpoint Timur, Cyber 12,
63000 Cyberjaya, Selangor, Malaysia
TEL: 603 2106 1606

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Service Delivery Manager (IT Project)

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