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Technical Account Manager

The Cloud Computing and Infrastructure Operation team is looking for a driven and detail oriented Technical Account Manager. You will have responsibility for a small number of assigned accounts, maintaining a single-minded focus to ensure clients are extracting the most value out of their database systems. The Technical Account Manager will have a track record in translating complex technical issues into tangible solutions. Collaboration with our most strategic customers is a primary responsibility, demonstrating comprehensive knowledge of our platform. You will forge relationships with your customers, developing a deep technical understanding of their platform implementation, share technical best practices and act as point of contact for any major incidents, managing the customer’s expectations and communications through resolution of such incidents. The ideal Technical Account Manager is a team player, enjoys working hard, exhibits professionalism, is dedicated to meeting and exceeding expectations, building relationships, has excellent collaboration skills, can learn new technologies quickly and uses their time efficiently. The Technical Account Manager will likely be required to travel to customer sites and may need to be available for some after-hour or weekend coverage depending on the customer’s needs.



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